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Hotel Comtes d'Urgell | Escaldes-Engordany Andorra
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FREQUENTLY ASKED QUESTIONS FAQs

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What time can I check-in?

From 3p.m. you can check-in. If you arrive earlier, we can store your suitcases at the reception.

What time do I have to leave the room (check-out)?

The time to check-out and leave the room is until 11 a.m.

Can I leave the room later?

It is possible to check-out later under a surcharge depending on the departure time.

What are the reception hours?

Our reception is open 24 hours.

Does the hotel have daily cleaning service?

Winter: from December 1 to April 6, the rooms will be cleaned daily.
Summer: from April 7 to November 30, it is carried out from stays of more than 7 nights.

Do you accept pets in your hotel?

We are sorry, but we do not host any type of pet in our hotel.

Can I connect to Wi-Fi?

Yes, it is available for free throughout the hotel.

What are the rates for children?

Babies from 0 to 5 years old and children from 6 to 12 years old will be considered. From the age of 13 will count as an adult.

Are cots available?

Yes, we have cribs available for free. Request it when you make the reservation. It works under availability.
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